Frequently Asked Questions

See below for answers to some of our most common questions. You can also call us anytime 24 hours a day at 1-800-317-0280
to speak to a medical professional about your symptoms or conditions.

If my condition cannot be treated through TelaCare, can I still discuss it with a doctor?

If it is not an emergency condition, yes. Doctors at TelaCare are able to provide medical advice, counsel you about your condition, and help you work through your treatment options.

Other questions related to Online Visit

How to Prepare For Your TelaCare^® Online Visit

Get the most out of your visit by following these helpful tips.

Find a quiet and private space for your visit.
Tell your provider who the visit is for, you or your child.
Be specific about your concerns, symptoms, and questions.
Stay engaged and follow post-visit instructions if any are provided.

Talk To A Doctor

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