Frequently Asked Questions

See below for answers to some of our most common questions. You can also call us anytime 24 hours a day at 1-800-317-0280
to speak to a medical professional about your symptoms or conditions.

I cannot login to my account what do I do?

If you cannot access your account first, make sure you have REGISTERED YOUR ACCOUNT. If you still cannot sign in then use the FORGOT PASSWORD to get a new password. Please make sure to check your spam/junk folders as sometimes our emails maybe caught in them. If you still cannot get into your account please email support@telacare.com and our support staff will assist you.